REFUND POLICY

At Asana Wellness, our products are class passes, class packs, and memberships used for in-studio and online classes. Because these are access-based services rather than physical goods, the following terms apply.

Refunds

• A pass, pack, or membership may be refunded within 24 hours of purchase, but only if it is completely unused — that is, no class on it has been booked and attended.
• Once any class on a pass or pack has been used, or once 24 hours have passed since purchase, the purchase is non-refundable.
• Approved refunds are returned via your original payment method (for example, the bank account or mobile wallet used to pay). Please allow a few working days for the transfer.

Validity of passes

• Passes and packs are valid only during the calendar month in which they are purchased.
• Any classes left unused at the end of that month expire and cannot be carried forward to the next month.

Class cancellations

• You may cancel a booked class up to 6 hours before the class start time without losing the class.
• Cancelling less than 6 hours before the class, or not showing up, counts as attendance and the class is used.

How to request a refund To request a refund within the eligible window, please contact us on WhatsApp at +92 300 8220256 or by email at asanawellnesspk@gmail.com with your name and order details. We review each request and will confirm by reply.

If you have any questions about this policy before purchasing, please reach out — we are happy to help.